Effective date: April 29, 2026
Controller: Latin Foods Group / Cocina Selecta
Covered websites: cocinaselectapr.com, cocinaselectainc.com, latinfoodsmeals.com, and cocinaselecta.co
This Privacy Policy explains how Latin Foods Group / Cocina Selecta collects, uses, shares, and protects personal information from customers, prospects, and users who interact with our websites, order platforms, social media pages, forms, and communication channels.
1. Identity of the responsible party
Latin Foods Group / Cocina Selecta operates prepared meal, online ordering, delivery, customer service, and commercial communication services in Puerto Rico and other markets where we provide service.
Privacy contact: info@cocinaselectainc.com
Business phone: 787-793-8815
Business address: Puerto Rico, United States
2. Information we collect
We may collect the following information:
- First and last name
- Email address
- Phone number
- Delivery or pickup address
- Order information, purchase history, selected products, payment and delivery details
- Messages sent by email, web forms, phone, SMS, WhatsApp, Facebook Messenger, Instagram Direct, or social media comments
- Technical information such as IP address, browser, device, cookies, visited pages, and browsing events
- Communication preferences and marketing consent, when applicable
We do not store full credit card numbers. Payments are processed by secure third-party payment providers.
3. How we use information
We use information to:
- Process orders, payments, deliveries, pickups, and customer service requests
- Communicate with you about your order, account, delivery, or request
- Coordinate sales, customer follow-up, and support by authorized internal team members
- Send promotions, reminders, or marketing communications when you have consented or when permitted by law
- Improve our products, services, websites, shopping experience, and customer support
- Detect, prevent, and respond to fraud, abuse, operational errors, or security matters
- Comply with legal, accounting, tax, and regulatory obligations
4. How we share information
We may share personal information only when necessary to operate our services or comply with the law, including with:
- Meta / Facebook / Instagram: to receive and respond to messages, comments, lead forms, ads, metrics, and events related to our pages and campaigns
- Payment processors, such as Stripe or other authorized providers, to process payments and verify transactions
- Internal team members and authorized sales representatives, to assist customers, follow up on orders, and complete sales processes
- Logistics and delivery providers, including courier services, local routes, delivery companies, or shipping providers
- Technology providers, including hosting, email, CRM, analytics, automation, security, and operational support providers
- Authorities or third parties required by law, when necessary to comply with legal, tax, regulatory processes or to protect rights and safety
We do not sell customer personal information.
5. Facebook and Instagram data
When you contact us through Facebook Messenger, Instagram Direct, comments, lead forms, or interactions with ads, we may receive information available through Meta, including:
- Profile name or username
- User or page ID as provided by Meta
- Message, comment, reply, or form submitted
- Date and time of the interaction
- Contact information voluntarily provided, such as phone number or email address
- Conversation context needed to respond to your request
We use this data to answer questions, provide information about menus, prices, orders, deliveries, promotions, customer service, and commercial follow-up. We may also use it to assign your request to authorized personnel, improve our responses, and maintain operational service history.
We retain this data for as long as reasonably necessary to handle the conversation, complete an order, comply with legal obligations, or improve our service. You may request deletion of your data associated with Facebook or Instagram interactions by emailing info@cocinaselectainc.com. We will review and process the request according to our legal and technical obligations.
Your use of Facebook and Instagram is also subject to Meta’s privacy policies and terms.
6. Cookies and tracking technologies
Our websites may use cookies, pixels, and similar technologies to:
- Remember preferences and improve browsing
- Measure website traffic, performance, and usage
- Analyze advertising campaigns
- Create audiences or measure advertising conversions
We may use tools such as Meta Pixel, Google Analytics, or other measurement and advertising platforms. You may configure your browser to block cookies or limit tracking, although some website features may be affected.
7. User rights
Where applicable by law, you may request:
- Access to the personal information we hold about you
- Correction or update of inaccurate data
- Deletion of personal information, when applicable
- Withdrawal of marketing consent
- Opt-out of promotional communications
- Information about how we use or share your data
To exercise these rights, contact us at info@cocinaselectainc.com. We may request additional information to verify your identity before processing your request.
8. Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including order processing, customer service, accounting, legal compliance, dispute resolution, security, and operational improvements.
Retention criteria may depend on the type of data, commercial relationship, legal requirements, and legitimate business needs. When information is no longer needed, we may delete, anonymize, or securely archive it.
9. Security
We implement reasonable administrative, technical, and organizational security measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no digital system is 100% secure and we cannot guarantee absolute security.
10. Children
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, you may contact us to request deletion.
11. Third-party links
Our websites or communications may include links to third-party platforms, such as payment processors, social networks, or external services. We are not responsible for the privacy practices of those third parties.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will publish the current version on this page and indicate the effective or last updated date. If changes are material, we may provide notice through reasonable means.
13. Contact
For privacy questions, requests, or data deletion, contact us at:
Latin Foods Group / Cocina Selecta
Email: info@cocinaselectainc.com
Phone: 787-793-8815
Puerto Rico, United States